It seems as if tech is one of the biggest recurring stories that touches many facets—economies, societies and businesses. Yet it is crucial to understand when to parse the seemingly endless data into useful insights, when AI might not be useful at all, and how to tell the difference.
“Human beings have a certain cognitive ability. But let’s take a simple example, if I were a sales associate trying to sell in a store, I know my customers coming into a store, but it’s impossible for me, no matter how good I am, to know all of the inventory within a store. And that’s where AI could be helpful,” said José P. Chan, assistant professor, technology & innovation, Parsons School of Design. On the flip side, sometimes you don’t need AI. “Sometimes [a problem] it’s more organizational. It could be financial or organizational restructuring, and that’s a problem to solve. AI may not be able to help you there.”
Join Chan and Michael Appel, managing director and head of retail practice, Getzler Henrich & Associates, as they discuss why retailers should care about AI and what makes a successful tech-rich organizational environment.
Watch the fireside chat to learn:
- What AI really means
- Is AI a magic bullet for retail problem solving?
- How should retailers approach AI to improve efficiency and financial results?
- Are there specific applications that should be top of mind for retailers? What are they?
- How crucial is adoption when thinking about AI and how important is the human element?
- What are the ethical or legal implications of AI when considering the incorporation of AI into a business?
- What are the ethical or legal implications of AI when considering the incorporation of AI into a business?
- What are some good use cases of retail companies that have successfully incorporated AI solutions into their business models?
This conversation is also part of The Sku View, a fireside chat series on Retail Rx, a business hub for essential retail industry news, insights and perspectives.
